Your device & app version
For example "iPhone 15, iOS 18.4, Tiro 2.1". You'll find the app version under Settings.
Support
How can we help?
Questions, bugs, billing or account issues — one email reaches us all.
Contact support
Email us directly and we'll take it from there.
tirosupport587@gmail.com
We respond within 72 hours
Before you write
Help us help you faster
Including these details in your first message usually saves a full round trip.
What went wrong
The steps you took, what you expected, and what actually happened. Screenshots help a lot.
Your account email
Write from the address you registered with, or tell us which one it is, so we can find your account.
FAQ
Common questions
How quickly will I get a reply?
Every message is answered within 72 hours, usually much sooner. If you haven't heard back in that time, please check your spam folder and then email us again.
I forgot my password. What now?
Use "Forgot password" on the sign-in screen and we'll send a reset link to your registered email address. If the email doesn't arrive within a few minutes, check spam, then contact us.
How do I cancel my subscription?
Subscriptions are billed through Apple. Open the iOS Settings app, tap your name, then Subscriptions, select Tiro and choose Cancel Subscription. Your access continues until the end of the paid period.
Can I get a refund?
Refunds for App Store purchases are handled by Apple, not by us. Visit reportaproblem.apple.com to request one. If something in the app didn't work as promised, email us and we'll help you make the case.
My purchase didn't unlock. How do I restore it?
Open Settings in the app and tap "Restore Purchases" while signed in with the same Apple ID used for the purchase. If it still doesn't unlock, send us the transaction date and we'll sort it out.
How do I delete my account and data?
In the app go to Settings, then Account, then Delete Account. This permanently removes your data. If you can't access the app, email us from your registered address and we'll do it for you.
Is cycle tracking required?
No. Menstrual cycle tracking is completely optional, can be turned off at any time, and its data can be deleted separately from the rest of your account. See the Privacy Policy for details.
Do you sell my data?
No. We never sell or rent your personal data, and there is no third-party advertising in Tiro. Read the full Privacy Policy.
Still stuck?
Send us the details and we'll get back to you within 72 hours.
tirosupport587@gmail.com